After Sales Services
A. How are refunds handled?
We only refund to credit cards or debit card of purchaser the total value of products purchased. Refunds will be processed within 14 days upon receipt of returned products that are deemed by us to be in good condition. You will be notified by email when the refund transaction has been completed, or you may log into your account for detailed refund information.
B. What is your return / exchange policy?
SeaTheStars.com is dedicated to providing our customers with the very best service. Please refer to the below table to determine which return options are available for the item you wish to return. After deciding upon your options, please must contact our Customer Service Department with information regarding the items you wish to return within 14 days of receipt of shipment, by email or by FAX. We will only accept returns of items that we have confirmed for return. (Please ship the confirmed return items back to us within 7 days.) We will not accept a request for a return and/or exchange if you contact us after the 14-day period is over, or return merchandise to us without prior notice.
|Defective Item Exchange||Size Exchange||Unwanted or Unopened Item Return||Defective Item Repair|
|Fashion products: Women, Men||Available within 14 days||Available within 14 days||Available within 14 days||Not available|
|Accessories products||Available within 14 days||Not available||Not available||Not available|
Please refer to the Terms and Conditions of return / exchange policy for further details.
To ensure speedy service, please have the following information ready when you call or email our Customer Service Department:
- Your order number
- Product name and SeaTheStars.com product number of the item you wish to return
- Reason for requesting a return or exchange (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)
- In cases of size exchange, the SeaTheStars.com product number and size for the item you wish to receive in exchange.
C. Our return addresses:
Room C, 12/F, Wing Chai Industrial Building, 27-29 Ng Fong Street, San Po Kong, Kowloon, Hong Kong
D. Terms & Conditions of Return/ Exchange Policy
General for all products
- All returns must be sent back to our www.seathestarsstore.com Hong Kong office with prior authorization, i.e. a Aftersales Authorization Form number. Unauthorized returns may be refused or disregarded.
- Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
- SeaTheStars.com may or may not reship the replacement or repaired items by courier. www.seathestarsstore.com reserves the right to decide upon reshipping methods.
- SeaTheStars.com is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
- SeaTheStars.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, SeaTheStars.com's decision will be final.
Defective Item Exchange
- www.seathestarsstore.com will be responsible for return shipping costs if the defective claim is confirmed to be valid, which means that
1) the merchandise is different from what was ordered;
2) the merchandise is defective;
3) the merchandise is damaged. And if the defective items are returned via Regular Air Mail or Registered Air Mail. Return shipping costs will be refunded in the credit card used when you purchased within 14 days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods, including Courier Services or Express Mail.
- In cases of defective return, www.seathestarsstore.com will provide a replacement item instead of a refund.
- Items returned for size exchange must be in mint, unused condition. www.seathestarsstore.com reserves the right to reject return or exchange requests if the returned items are in unacceptable condition.
- Customers are required to bear return shipping fees in cases of size exchange. www.seathestarsstore.com will be responsible for shipping fee of replacement. www.seathestarsstore.com will not be responsible if return shipments are lost during return transit.
Unwanted or Unopened Item Return
- Unwanted or unopened items returned to www.seathestarsstore.com must be in their original packaging. Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. www.seathestarsstore.com will not be responsible if return shipments are lost during return transit.
- Refunds for unwanted or unopened items will be made to your credit card used when you purchased and will be processed when returned products are received and confirmed to be in mint condition by www.seathestarsstore.com.
- If you return some/all of the items in your original shipment and the total order amount falls below the minimum purchase requirement for Free Shipping, we will deduct the shipping cost for the remaining items since the order is no longer eligible for free shipping.
- 10% process fee will be charged for all return product.